For 22+ years, Dimension Systems, Inc. (DSI) has been a leading provider of PeopleSoft support. What differentiates DSI from their competitors?
Fewer Layers, Personal Attention
DSI provides a team of senior level resources that is fully scalable. Unlike, many of our competitors, you will never call a help desk. You will have direct access to a primary resource who is hands-on and working with you throughout the engagement. Clients appreciate the extra attention.
“I’m not a techie. This is like having (my analyst) next door, even though he’s in Michigan and I’m in Florida,” said one HR Manager.
Other clients frequently mention the “family feel” DSI provides. With fewer layers and direct access to your support team, Dimension Systems is able to provide a personalized customer service experience. Once our customers sign on with DSI, we become an extension of their internal IT staff and a trusted advisor to help with their PeopleSoft roadmap on a long-term basis. It’s a win-win relationship.
On-shore vs. Outsourced
Dimension Systems is a domestic provider of PeopleSoft services providing 100% on shore remote delivery from our office in Michigan. The benefit to our clients is seamless communication, on-time response and a greater understanding of American business standards and immediate feedback and response to issues. With Dimension Systems, clients aren’t waiting for a response due to time zone differences or language barriers. Our sense of urgency to respond separates DSI from outsourced providers.
Permanent Staff Employees (not subcontractors) Support
Dimension Systems was one of the first third-party PeopleSoft managed service providers in the United States. PeopleSoft support is at the core of what has made the business successful. Unlike many of our competitors, DSI does not use sub-contractors for ongoing support services and most major projects. All of our employees are full-time professionals with an average of ten years experience with DSI. The benefit to our clients is that there are no time delays, no interruption in service and an expectation that their primary resource will be on the project from beginning to end.
Deep and Wide Capabilities
Dimension Systems has worked with businesses in virtually every industry including health care, manufacturing, higher education, hospitality/entertainment, non-profits, government entities and utilities. The breadth of knowledge is unmatched in the industry. If you have a PeopleSoft support need, Dimension Systems has the experience and technical knowledge to insure that the project is completed with little disruption to the day-to-day activities of the business.
Dimension Systems is an Oracle Gold Partner. We’ve maintained an A+ rating with the Better Business Bureau. Clients in a variety of industries rave about the experience working with Dimension Systems. See our case studies page for more information.
Dimension Systems is premiere partner choice with over 30 years in business including experience providing PeopleSoft Support and consulting services since 1993. With a talented team of senior level IT professionals, Dimension Systems has assisted clients in a variety of industries and has been providing PeopleSoft support longer than virtually anyone else in the industry. If your business needs professional support with any aspect of PeopleSoft, choose Dimension Systems.
To schedule a consultation with Dimension Systems, call 248-926-3400 or toll-free 855-599-6740.