Take advantage of part-time support costs while benefiting from full-time availability.

With advancements in technology, the demand for full-time support provides less of return on investment each year.

The same way car owners don’t need their auto mechanics as often as they used to because technology has become more reliable, the same is true for IT owners. Organizations increasingly rely on experienced and cost-effective part-time support teams. Because there are fewer support requests throughout the course of a year, part-time services deliver savings.

However, when an issue does arise, the need for support is often times urgent and requires immediate attention in order to maintain normal working conditions. Can part-time, offsite resources deliver a timely response when support is required?

At Dimension Systems, our team frequently receives questions from organizations looking to streamline costs while maintaining harmony within their organization. Rest assured. Our part-time support model provides significant savings, increased efficiencies and peace-of-mind.

Here are three common questions Dimension Systems gets asked about PeopleSoft Managed Services:

  1.    What Does it Mean to Have Part-Time PeopleSoft Support, Full-Time?

Having part-time PeopleSoft support, full-time means you receive 24/7 year round support. Organizations will have access to a team of dedicated PeopleSoft experts that are knowledgeable about your business, systems, and applications.

Our support system is able to perform client-assigned tasks when needed and/or actively monitor your system around the clock and respond to any issues. Managed service providers will install, upgrade and maintain complex systems.

This level of service provides peace of mind and allows organizations little or no disruption to normal business activities. Allowing managed service providers to work remotely or part-time also lowers the cost. It’s typically significantly less expensive to use a managed service provider than the cost of hiring a contractor or FTE (full time equivalent).

  1.    What Benefits Come with PeopleSoft Managed Services?

Relying exclusively on internal staff can expose the organization to risk. Staff will eventually leave the organization creating a vulnerability if a replacement isn’t found promptly.

PeopleSoft Managed Services act as an insurance policy so that you have an experienced resource knowledgeable about your specific systems. PeopleSoft managed services providers maintain continuity if staff ever leaves.

When you use PeopleSoft managed services from Dimension Systems, you get the benefit of a team of experts.

A Senior Consultant will be assigned to you immediately and will continuously review system metrics, help with projects, and solve issues (usually before it becomes apparent that an issue is occurring!)

A secondary contact will also be assigned to you as an additional layer of support, along with a hands-on delivery manager as backup, to ensure the completion of your requests.

All of these full-time resources are available at a part-time cost structure.

  1.    How do I Ensure That Support is Available When I Need it?

Hire a company with a proven track record of managing PeopleSoft systems and applications on a consistent basis, like Dimension Systems.

Ensure that your managed service provider offers daily production support to ensure that systems are running effectively. Managed services providers should make sure their users’ day-to-day IT needs are addressed on both a technical and functional level.

If you need PeopleSoft managed services, or managed services for another system, Dimension Systems has decades of experience and broad capabilities.

For more information regarding part-time PeopleSoft support and managed services, call us toll free at (855) 599-6740 or contact us at info@dsisys.com.

PeopleSoft is decommissioning support for version 9.0 in 2015. This means that now is the ideal time to upgrade to version 9.2. Getting started on your upgrade now will ensure continued support on your older version until the migration is complete.

Let’s face it, you will be engaged with your PeopleSoft upgrade for 6-to-12-months. Finding the right partner to help with upgrade tasks is crucial, and though many vendors look great on paper, they sometimes fail to live up to client expectations.

Here are seven things to consider when you look for a PeopleSoft upgrade specialist:

  1. Does the vendor mask subcontractors as its own permanent employees?

Some IT vendors have big names but no actual, in-house experience with PeopleSoft upgrades. More and more IT vendors are asking independent subcontractors to complete W-2 forms so they can pass the subcontractors off as full-time employees. Look for a PeopleSoft upgrade specialist that will deliver with permanent full-time employees who truly stand behind their work.

  1. Is the vendor filling you with unnecessary fear, uncertainty and doubt?

IT vendors create a lot of fear, uncertainty and doubt – what we call the FUD Factor. This fear always comes with a hefty price tag, as you’ll need more services and expertise to fix these unnecessarily inflated problems. Your PeopleSoft upgrade specialist should be a trusted adviser and an advocate for your organization. If a vendor tries to push services that you don’t need, walk away.

  1. What happens with the “fixed” fee?

Provided the scope of the project engagement was communicated clearly up front, your IT vendor should stand by its fixed-fee quote. Don’t fall for a lowball quote only to have scope changes tacked on left and right. A good PeopleSoft upgrade specialist won’t nickel-and-dime you over little adjustments to your plan or service level agreement.

  1. Does the vendor have experience with PeopleSoft Update Manager?

PeopleSoft Update Manager (PUM) is an essential part of version 9.2. Your IT vendor should have experience with PUM, along with deep knowledge of all aspects of PeopleSoft. This includes PeopleSoft’s database and application infrastructure, as well as PeopleCode for troubleshooting.

  1. Is it all bells and whistles?

Some IT vendors present fancy names for their upgrade “methodologies” and “project planning,” as though what they offer is something new and different. More than likely what you get is the standard upgrade methodology, following basic steps, as recommended by Oracle. Don’t get sold on trendy names that vendors attach to basic upgrade principles. Good old-fashioned experience and solid delivery is what matters most.

  1. Can the PeopleSoft upgrade specialist meet your timeline?

Ensure your IT vendor provides you with a realistic timeline. If the timeline is out of reach, then you run the risk of people taking shortcuts to meet specific points within the project plan. Focusing solely on deadlines and milestones can be detrimental to a successful go-live and could result in costly mistakes.

  1. Are the candidate profiles submitted in the RFP response too good to be true?

They probably are. Top-of-the-line professionals are often showcased as though they will be assigned to the job. Granted, it can be tricky for the vendor to forecast availability, but you should beware of this “bait and switch” tactic.

Would You Like to Fast-Track Your PeopleSoft 9.2 Upgrade?

Contact us at 248-926-3400, ext. 233, to discover how you can efficiently upgrade to the latest version of PeopleSoft.

You can also visit our PeopleSoft upgrade page to learn more about our services and download “4 Costly, Common Mistakes Made When Upgrading Your PeopleSoft Applications.”